December 02, 2019

Statements on Demand (SODs) now available on mySunLife.ca

SODs are now available on mySunLife.ca for plan members. This came into effect on December 1, 2019.

An SOD is an off-schedule statement that is requested for a plan member outside of the regular statement schedule (i.e. monthly/quarterly/annually).

Plan members will see SODs that have been requested on an adhoc basis, including for:

  • Audits
  • Marriage breakdown
  • Pension termination and retirement quotes
  • Zero balance statements

SODs will be identified with a "Requested" date to easily distinguish them from automated statement runs (see screenshot below).

Statement on Demand screenshot

Plan members won't receive any communications regarding this change.

For more information, please contact your Sun Life Group Retirement Services Representative.