2018

February 08, 2018

Sun Advantage & Future finder plans: important client service changes (Sponsor Care Centre)

We are pleased to announce that our Client Service team has been restructured to improve the service provided to the Sun Advantage and Future Finder plans.

We have put together a whole team of senior administrators who are available to answer your requests.  In addition, we have created a new phone line for you to be able to reach us during business hours (8:30 am to 4:30 pm). A voicemail is also available outside business hours and we will return your calls within 24 hours.

The phone number is 1-833-292-5400 and the local number is (514) 904-9780.

We ask that start using these new phone numbers right away so that we can serve you better.

Please note that the current email address is still valid: sunnet25@sunlife.com.

You will find below updated contact information for ongoing Plan Administration. We suggest you keep these contacts handy for future reference. If sending us an email, please include the following information in the subject line of your email: Company Name - Client ID / Plan # (for example XYZ/01).

 

Contact

Phone #/Email Address

Fax #

Address

Client Service Team

Primary contact for:

  • General inquiries
  • Enrolments
  • Contributions
  • Terminations/Withdrawals

 

 1-833-292-5400

Sunnet25@SUNLIFE.COM*

* Please include the following information in the subject line of your email: Company Name - Client ID / Plan #

1- 877-791-9205

Sun Life Financial

Group Retirement Services
660-1155 Metcalfe

Montreal,  QC   H3B 2V9

(Courier Address)

 

 

 

 

 

Sun Life Financial

Group Retirement Services

P.O. Box 11001 STN CV

Montreal, QC   H3C 3P3

(General Mail)

Sponsor Care Centre

Primary contact for:

  • Plan sponsor website access/support
  • Plan level changes, product adds
  • Amendments
  • Legislation updates

 

 

1-800-387-7262

 SCC@SUNLIFE.COM*

* Please include the following information in the subject line of your email: Company Name - Client ID / Plan #

 

Ways to access Sun Life Financial

Contact

Phone # / Website

Accessibility

For Plan Members

  • Customer Care Centre
  • Plan Member Website

1-866-733-8613

www.mysunlife.ca

Hours of Operation:  8 a.m. to 8 p.m. EST

24 hours per day, 7 days per week

Plan Sponsor website

www.sunlife.ca/sponsor

24 hours per day, 7 days per week