Privacy Policy for Canada

September 28, 2015

For your information, our Privacy Policy for Canada is available on our website at  While this message does not contain any new information, we would like to remind you that a few years back, we enhanced our Privacy Policy for Canada to reflect our commitment to deliver on our risk management initiatives and to allow us to better serve you, our customers.  Where appropriate, please make this information available to your plan members.

As part of our commitment to provide excellent customer service, we may leverage our strengths in our worldwide operations and in our negotiated relationships with third-party providers to help us service some of our customers. In some instances our employees, service providers or agents may be located in jurisdictions outside of Canada, and your personal information may be subject to the laws of those foreign jurisdictions.

Sun Life is responsible for all personal data in our possession, and in possession of our third-party providers, and we take this responsibility seriously. Our operations worldwide and third-party providers are subject to the same privacy policy and practices we have here
in Canada.

In today’s world where 24/7 customer service is desirable, it is important for us to meet our customers’ needs while at the same time ensuring privacy policy and practices are in place, consistent with the standards we are required to meet in Canada.

To obtain further information about our privacy practices, please contact us by e-mail at, or by mail to Privacy Officer, Sun Life Financial, 225 King St. West, Toronto, ON  M5V 3C5.

Please contact your Sun Life Financial Group Retirement Services representative.