Contact us
What's your question about?
- Your personal insurance plan
- Your personal savings or retirement plan
- Customer Access or your access ID and password
- Our website
- General questions
- Advisor Business Centre
- Sun Life Financial worldwide
- Your group benefits plan at Sun Life Financial Canada
- Your group retirement or savings plan at Sun Life Financial Canada
- Unresolved complaints
- Unclaimed property
- Privacy officer
Any general questions or comments about Sun Life Financial and its products can be directed to our Customer service centre.
If you're interested in a career with us visit Career opportunities.
Our search tool offers 4 different ways to find an advisor in your community.
Questions about your personal insurance plan
Contact our Customer Service Centre
| Phone: |
|
1-877-786-5433 |
| E-mail: | service@sunlife.ca | |
| Hours of operation: | Monday to Friday, 8 a.m. to 8 p.m., eastern time | |
| Mail: | Sun Life Customer Service Centre 227 King Street South PO Box 1601 STN Waterloo Waterloo, Ontario Canada N2J 4C5 |
Questions about your personal savings or retirement plan
For mutual funds and segregated funds:
Contact CI Investments' Customer service centre
| Phone: |
|
1-800-563-5181 |
| Hours of operation: | Monday to Friday, 8 a.m. to 8 p.m., eastern time | |
| Mail: | CI Investments Inc. CI Place 151 Yonge Street, 11th Floor Toronto, ON M5C 2W7 |
For all other savings or retirement plans:
Contact our Customer service centre
| Phone: |
|
1-877-786-5433 |
| E-mail: | service@sunlife.ca | |
| Hours of operation: | Monday to Friday, 8 a.m. to 8 p.m., eastern time | |
| Mail: | Sun Life Customer Service Centre 227 King Street South PO Box 1601 STN Waterloo Waterloo, Ontario Canada N2J 4C5 |
Questions about Customer Access or your access ID and password
| Phone: | 1-877-786-5433 and select option 6 | |
| E-mail: | service@sunlife.ca | |
| Hours of operation: | Monday to Friday, 8 a.m. to 8 p.m., eastern time |
Feedback on our website
| E-mail: | WebQuest@sunlife.ca |
General questions
Contact our Customer Service Centre
| Phone: |
|
1-877-786-5433 |
| E-mail: | service@sunlife.ca | |
| Hours of operation: | Monday to Friday, 8 a.m. to 8 p.m., eastern time | |
| Mail: | Sun Life Customer Service Centre 227 King Street South PO Box 1601 STN Waterloo Waterloo, Ontario Canada N2J 4C5 |
Advisor Business Centre
If you're an advisor, assistant or work in a financial centre and have a question about the Advisor Business Centre, contact the Advisor Service Centre at WebQuest@sunlife.ca.
Sun Life Financial worldwide
Visit the Sun Life Financial worldwide website
at sunlife.com.
Questions about your group benefits plan at Sun Life Financial Canada
Sun Life Financial provides a wide range of group benefits products and services. You can find more information under group benefits.
For plan members
| Phone: | 1-800-361-6212 | |
| For plans sponsors | Please contact your Sun Life Financial group benefits representative, or visit us at www.sunlife.ca/sponsor. |
|
| Hours of operation: | Monday to Friday, 8 a.m. to 8 p.m., eastern time. |
Questions about your group retirement or savings plan at Sun Life Financial Canada
Sun Life Financial provides a wide range of group retirement products and services. You can find more information under group retirement services.
| Phone: | 1-800-387-2636 | |
| E-mail: | Can_PenControl@sunlife.ca | |
| Hours of operation: | Monday to Friday, 8 a.m. to 8 p.m., eastern time. | |
| For new business inquiries, phone us at: | ||
| 1-800-387-2636 Eastern Canada 1-800-561-5910 Quebec 1-877-266-3563 Western Canada |
Unresolved complaints
If you have a problem, we are here to help. Please see When you have a concern or complaint.
Unclaimed property
If you believe you or someone upon whose behalf you are acting has unclaimed property (insurance or savings products) with Sun Life Financial or its predecessor companies, you can initiate a search through the Sun Life Financial Ombudsman's Office. Please see unclaimed property.
Privacy officer
If you have any questions about Sun Life Financial's Canadian Privacy Policy and Privacy Code, please contact our Canadian Privacy Officer at 416-408-8850 or by e-mail at privacyofficer@sunlife.com.