Bright Promise Service Guarantee

Providing superior client service is the focus of everything we do in Group Benefits at Sun Life. Our deep-rooted commitment to putting the client first is what drives us, and we believe, what sets us apart.

Sun Life’s Group Benefits leaders talk about client service excellence

  We originally created this video for our internal employees only, but we feel so strongly that it captures the essence of our commitment to client service, that we wanted to share it with you.

Our Bright Promise Service Guarantee strengthens this commitment.

It’s straightforward and unconditional – supporting our ability to meet client service expectations. If a client decides we’ve fallen short, our Bright Promise Service Guarantee describes how we’ll compensate them. More importantly, we’ll discuss their concerns and find ways to ensure that we meet their service expectations for the future.

We believe you’ll find no other guarantee of its kind in the Canadian group benefits market today. Just another way we put the client first.