Absence and Disability Management



The relentless pursuit of better health

Sun Life Financial is committed to working with you to optimize the physical, mental and social health of your people – and support your organization in maintaining a healthy, engaged workforce. We understand that the right support at the right time can transform a person for life – and believe that returning to work as soon as possible is often the fastest path to optimal recovery.

We’ve established the service and support you need through excellence in four areas:

  • Solution-focused partnership
  • Health-based claims management
  • Exceptional people
  • Continuous innovation and investment

Sun Life Financial Financial is the first Canadian insurer to enter into a license agreement with the National Institute for Disability Management and Research (NIDMAR). Read more about what this means for our plan sponsors.




Download the Disability Management brochure
Download the Organizational Health Consulting brochure



Sponsor testimonials

“ The Sun Life Case Manager takes decisive action based on well-documented fact and as such has been able to work through some challenging cases. She communicates decisions with confidence…keeps me well-informed at all times and is very responsive to any enquiries that I may have” – Plan sponsor, Customized products industry, July 2015

“We wanted to thank Sun Life for making changes to reduce the portfolio size of your Case Managers. This gives them additional time to provide excellent case management services for the increased number of mental health claims, which, at times, can be very problematic to adjudicate, as there may be performance issues mixed in with medical issues.” – Plan sponsor, Municipal Government industry, May 2015

Member testimonials

“I have nothing but the highest regard for your support… You have elevated me during this trial in my life” – Plan member, August 2015

“I was miserable to get a hold of, yet my Case Manager continued to reach out to me in a very considerate way…she met me with kindness, compassion and understanding. She immediately outlined my claim…and then continued to talk to me about the things I could do to win my life back…my thanks and gratitude to you and your team for putting together the trifecta of culture, human resources and benefits that has carried me through.” – Plan member, April 2015

To learn more, contact your Sun Life Financial group representative.


Absence and Disability Management includes:

  • Short-Term Disability (STD)
  • Long-Term Disability (LTD)
  • Salary Continuance
  • Organizational Health Consulting

Same great brand of case management
for all!