Focus Update

We want to keep you informed! Focus Update provides plan sponsors with important group benefits information. Look here for industry updates, legislative changes, product launches, plan amendments and other relevant news.

Past Issues

584 my Sun Life Mobile connects plan members easily and directly with our Customer Care Centre for quick access to support for their plans
583 Service provider delisting update
582 Possible postal disruption: Keeping plan members “in touch” with their benefits
581 Working together for a healthier future: Workplace Mental Health Risk Assessment and consulting services
580 Important notice for Internet Explorer users
579 Enhancing the online paramedical claims process
578 Tax increases in New Brunswick and Newfoundland and Labrador, effective July 1, 2016
577 Brightening the mysunlife.ca member experience
576 Service provider delisting update
575 New online registration process is coming your way
Special Edition Sun Life supporting Fort McMurray
574 New Sun Life Pharma News helps keep you on top of trends and changes
Special Edition Sun Life responding to the wildfires in Alberta with special support
573 Just in time for Mental Health Week – new plan member resources are available!
572 Service provider delisting update
571 Contract change to reflect legislative amendment – effective July 1, 2016
570 New enhancements coming to my Sun Life Mobile
569 Reasonable and customary charges revision for drug claims in Quebec
568 Mailing your health and dental claims to Sun Life? Check the address!
567 New Digital Benefits Assistant Experience supports members going through a plan change
566 News for plans in Québec allowing assignment of dental claims
565 Service provider delisting update
564 Join The Conversation!
563 New material clarifies eligibility requirements for all Choices products
562 Sun Life-Ivey Canadian Wellness ROI Study summary of preliminary findings
561 Benefits Fraud Bright Paper launches during Fraud Prevention Month
560 New Digital Benefits Assistant experiences help plan members take action
559 Introducing Integrated Health Solutions: Working together for a healthier future
558 Service provider delisting update
557 Conference Board of Canada’s “Healthy Brains at Work” second report focuses on employers’ programs
556 Pharmaceutical Benefits: A look back and the year ahead in 2016 (Quebec)
555 Pharmaceutical Benefits: A look back and the year ahead in 2016
554 Provincial dental fee increases for 2016
553 Apple’s Touch ID coming to my Sun Life Mobile
552 Increase in EI maximum insurable earnings affects STD plans
551 Service provider delisting update
550 Bill 28 Update: Pharmaceutical services
549 Update to our Plan Member services online
548 New category for Sun Life’s prior authorization program
547 Alberta Budget released on October 27, 2015:  Impact to Sun Life Group Benefits
546 Bill 28:  status update on pharmaceutical services as at December 1, 2015
545
ON HOLD
Newfoundland and Labrador Harmonized Sales Tax (HST) rate increase effective January 1, 2016
544 Your members’ online experience gets a new welcome
543 Quebec group insurance pooling update for 2016 - what’s changing?
542 Service provider delisting update
541
Special Edition
Your plan now offers members a new Best Doctors® service
540 Release of new Bright Paper— Specialty Drugs: Trends, Challenges and Solutions
539 Sun Life wins platinum!
538 Sunlife.ca is getting a fresh new look
537 The benefits of using the Customer Care Centre’s Interactive Voice Response
536 Take 2 minutes to assess whether you’re at risk
535 Change to second-payer coordination of benefits claims
534 my Sun Life mobile – new features now released for Android and Apple
533 Service provider delisting update
532 Wording changes to Salary Continuance and stand-alone Absence Analytics and Support Agreements
531 Extended Health Care Coverage Requirements
530 my Sun Life mobile – the enhancements continue in October
529 Bill 28 Update: Lowest priced equivalent drug (often a generic alternative)
528 Just Introducing MJR Collection Services Limited, our new partner in managing fraud risk
527 Sun Life-Ivey Canadian Wellness ROI Study update and new resources
526 Bill 28 Update: RAMQ recalculation for generic substitution
525 Drug Plan Direct enhancements available on Plan Member Services website
524 Sharing bright thoughts on the link between healthy lifestyles and mental health
523 Drug Plan Direct enhancements available on Plan Member Services website
522 Announcing a change to second-payer coordination of benefits claims
521 New category for Sun Life’s prior authorization program
520 Legislative changes affecting the Compassionate Care Leave of absence
519 Service provider delisting update
518 Non-therapeutic massage clinics in Canada
517 Service provider delisting update
516 Impact of specialty drugs on the pharmaceutical benefits landscape
515 Quebec amends drug plan
514 Announcing Enhancements to Sun Life’s Organizational Health Consulting Services
513 The Sanofi Canada Healthcare Survey 2015, sponsored by Sun Life Financial – PDF resource available!
512 Powerful anti-fraud technology
511 Launching this week: my Sun Life Mobile with photo submission and more
509 Bill 28 update: Impact to pharmacist services as of June 20, 2015
508 Sun Life Health and Wellness – new resources available!
507 Your plan members need to start a Group Critical Illness Insurance claim? Here’s how.
506 my Sun Life Mobile keeps growing with photo submission and more
505 Service provider delisting update
504 Highlights of the federal, provincial and territorial budgets for 2015
Special Edition New “Healthy Brains at Work” research report sponsored by Sun Life issued today
503 Mental Health: It’s everyone’s issue
502 Sun Life Financial Healthcare Funding Guides – Who pays for Healthcare?
501 Service provider delisting and change
Special Edition Impact of Quebec's Bill 28 on prescription drug plans
500 We’re celebrating the one millionth claim submitted through my Sun Life Mobile!
499 Occupational Claims Management
498 At Sun Life, every month is Fraud Prevention Month
497 Sun Life sponsors Healthy Brains in the Workplace research and invites plan sponsors to participate
496 Service provider delisting update
495 Provincial dental fee increases for 2015
494 Check out this month’s Benefits Canada
493 Contract change to reflect legislative amendment – effective March 1, 2015
492 Quebec Economic Statement contains important information on Premium Tax Increase – Impact to Sun Life Group Benefits