How to protect yourself

Sun Life takes due care in protecting your information. Here’s what you can do to help.

Protecting your information

Protecting your identity

Identity theft happens when your personal information is stolen and used illegally to charge expenses to your accounts, create new accounts in your name or for other illegal purposes.

Here’s what you can do to minimize identity theft:

  • Don’t provide your personal information unless you need to.
  • Don't respond to unsolicited requests for personal or account information.
  • Shred documents and any junk mail containing personal information before you throw them away.
  • Don’t leave your personal mail in an area where it can be looked at by others.
  • Don't include your Social Insurance Number / Social Security Number or driver's license number on sensitive documents, unless you understand the purpose and consent to it.
  • Keep documents such as Passports, Birth Certificates, etc., in a secure place, such as in a safety deposit box.
  • Check your online financial accounts to watch for any suspicious transactions.
  • Don’t keep your payment card Personal Identification Number (PIN) in your wallet.
  • Sign the back of your credit and debit cards as soon as you receive them.
  • Report lost or stolen credit and debit cards immediately.
  • Review your credit report at least once a year (See U.S. and Canadian credit agency websites).
For information on scams that take or use your personal information review the Sun Life Fraud Alerts web page.

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Protecting your password

Your password is your proof of identity. Using a strong password helps you to protect your identity.

Keep your Sun Life secure site sign-on information (ID and password) confidential to prevent unauthorized use. We recommend that you:

  • Change your password on a regular basis.
  • Use a strong password that has at least 8 characters with a combination of uppercase and lowercase letters, numbers and special characters.
  • Do not leave your computer unattended while connected to Sun Life secure sites.
  • Do not share your password with anyone.
  • Do not use the same password twice.
  • Do not write your password down.
  • Do not store your password in a computer file unless it is encrypted.
  • Do not use personal or identifying information as your password, for example, date of birth, name or Social Insurance Number / Social Security Number.

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Protecting your computer and mobile devices

Safe computing tips

  • Install anti-virus software, anti-spyware software, and a personal firewall.  Be sure to schedule periodic, (e.g., weekly) anti-virus and anti-spyware scans to run automatically.
  • Keep all your software up to date, including your operating system, browser, etc. Regardless of what operating system you use (e.g., Windows, Mac, etc.) you should keep it up-to-date. It’s helpful to configure your operating system to automatically install new updates as they are issued by the manufacturer. To learn more, visit your manufacturer’s support site, e.g., Microsoft support, Mac support.
  • Only download and install software from reputable websites. Avoid installing software received as email attachments from unknown sources.
  • Only download mobile applications from an authorized provider. This is true for Sun Life Financial applications, which should be installed directly from a Sun Life Financial website or from an authorized provider, such as Google Play Store, BlackBerry App World or Apple’s App Store. There is no way of knowing what information will be gathered from an unauthorized application or where it will be sent.
  • Secure your home wireless network by changing the default administration ID and password (using a strong password!) changing your wireless network name and, most importantly, enabling WPA2 encryption.
  • Use a spam filter, for example the filter offered by your email provider.
  • Never respond to spam emails as this only confirms that your email address is valid.
  • Do not click on links in emails as you could inadvertently download malware or spyware. Enter the link web address into your browser instead.
  • Create bookmarks for frequently used websites and use them to access the websites.
  • Be aware of your surroundings when using a computer or mobile device in a public place. Others may see what’s on your screen.
  • Be careful about using public Wi-Fi networks where you could potentially expose sensitive information.

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Data encryption

For your security, you will not be able tosign  in to our secure websites if your browser does not support a minimum of 128-bit encryption. For improved security, performance and support, we recommend that you use the latest browser version with all of the applicable security patches installed.

To ensure you are using latest browser version available, you can follow the applicable link below:

Anti-virus software

Anti-virus software can help protect your computer from malicious software (malware such as viruses).  Malware is the term used to describe any software that has a malicious intent including: disrupting computer operations and stealing information. There are many ways malware can infect your computer including:  clicking on links, clicking on images, downloading files (e.g., music) and opening email attachments. To learn more, visit your manufacturer’s support site, e.g., Microsoft support, Mac support.

Anti-spyware software

Anti-spyware software can help protect your computer from spyware which is a form of malware specifically designed to collect or track personal information. There are many ways spyware can infect your computer including:  clicking on links, clicking on images, downloading files (e.g., music) and opening email attachments. To learn more, visit your manufacturer’s support site, e.g., Microsoft support, Mac support.

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Personal firewall

When your computer is connected to the internet it is vulnerable to attack. Help protect your computer by using a personal firewall which can serve as a barrier against attacks. To learn more, visit your manufacturer’s support site, e.g., Microsoft support, Mac support.

Operating system

Regardless of what operating system you use (e.g., Windows, Mac, etc.) you should keep it up to date. It’s helpful to configure your operating system to automatically install new updates as they are issued by the manufacturer. To learn more, visit your manufacturer’s support site, e.g.,  Microsoft support, Mac support.

Download mobile applications from authorized providers

You should download mobile applications from an authorized provider. This is true for Sun Life Financial applications, which should be installed directly from a Sun Life Financial website or from an authorized provider, such as Google Play Store, BlackBerry App World or Apple’s App Store There is no way of knowing what information will be gathered from an unauthorized application or where it will be sent.

Contact us

To report a suspicious email, website or phone call that you believe is using a Sun Life Financial brand, logo or corporate name inappropriately (or any confusingly similar brand, logo or corporate name), please contact us and provide as many details as you can, including your country of residence. You should also contact your local police.

If you would like to report fraud, view a list of useful agencies.

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