Welcome to the Federal Public Service Disability Insurance Plan Website

Managing your Disability Insurance claim (Policy 12500-G)

It is common in a workplace that some employees will become unable to work due to illness or injury. Employers understand this and have programs in place to assist employees, both medically and financially, until such time as they are able to return to work.

The Disability Insurance (DI) Plan is available to employees of the federal public service who are represented by bargaining agents. The Plan is designed to replace a portion of lost income if you become “totally disabled” for a prolonged period.

This website is designed to help you with the claim submission process and answer any questions you may have about the disability claim experience.

View, download, or print any of the documents below - just click on the one(s) you need. The documents are in Adobe Acrobat PDF format. If you don't already have Adobe Acrobat Reader, you can download it here.

Administrative changes to Disability Insurance plan claim forms

Please note that the three Physician’s questionnaires are no longer in use. They have been replaced by a new single standardized form titled Initial Disability Insurance Medical Statement that is now used by all physicians and medical providers. Please give the new questionnaire to your provider for completion.

Initial Claim Package

The DI claim application package contains four forms that need to be completed and sent to Sun Life in order to come to a decision regarding your claim. It is ideal to send your claim 60 days prior to the end of the elimination period but no later than 90 days after the end of the elimination period. If a claim form is submitted later than 90 days after the end of the elimination, this may impede Sun Life's ability to assess your claim.

Before downloading these four forms, we recommend you download and read through the following:

1. Employee's Statement

Information provided by you about your condition and medical history.

Employee's Statement

2. Immediate Manager / Supervisor's Statement

Information provided by your immediate manager/supervisor about your specific work duties, your current situation and how it affects your workload and performance.

Immediate Manager / Supervisor's Statement Form

3. Compensation Advisor's Statement

Information provided by your compensation advisor about your employment status, insured salary, allowances, and tax exemptions.

Compensation Advisor's Statement

4. Initial Disability Insurance Medical Statement – New

Information provided by your physician/medical provider about your condition and medical history.

Initial Disability Insurance Medical Statement

12500-G Contract

Group Disability Insurance Plan

Ongoing Claims Management

If you are on a Disability claim with Long Duration status, we’ll send a digital Plan Member Update form annually to make it easier and faster for you to provide us with regular updates. We need to know about changes to your personal information (contact information, etc.), sources of income, medical condition and/or ability to work. To communicate any changes related to your claim right away when they occur, please contact us at disabilityclaims@sunlife.com. For general inquiries, you can call us at 1-800-361-5875.

We don’t automatically request medical updates from your doctor. However, if there’s been a change to your health or functional abilities that support a return to work, we may ask your doctor for an update.

Additional Resources

Contact Us

Call Centre Hours:
Monday - Friday: 8:00 am to 8:00 pm

Toll-Free Number
1-800-361-5875

Fax Number
1-866-639-7849