e-Services

Making life brighter for you and your plan members drives our technological innovations. We take the hassle out of day-to-day administration by putting everything right at your fingertips. We also make benefits easy for members, by providing online access to the most comprehensive medical and dental coverage information available, and real-time benefits transactions. It’s simple with our suite of Group Benefits e-services.

 

Plan Sponsor Services
We make it easy to administer your benefits

You can access a robust and flexible system that lets 
you administer your benefits quickly and easily. 

You can:

  • check plan member coverage information
  • add new plan members
  • update coverage information
  • reinstate or terminate coverage
  • generate a wide range of administrative reports and data files
  • view and print your billing statement

 

 

Plan Member Services

We make it easy for members to understand and appreciate their benefits

Our industry-leading Plan Member Services website provides a wealth of information and a wide range of self-service options. 

Your plan members can:

  • access detailed, easy-to-read information about your medical, dental and drug coverage
  • submit certain types of medical, dental and Health Spending Account claims for instant adjudication
  • fill out personalized, editable medical and dental claim forms before printing, signing and mailing to us
  • Sign up to have claim payments deposited directly to their bank account and receive e-mail confirmation that their claim has been processed
  • update their personal information, including their address, dependant information and their spouse's benefit plan information
  • print personalized Travel cards
  • print Pay-Direct Drug cards, accepted at all participating pharmacies
  • take advantage of valuable health information and tools on our Health & Wellness Companion
    site

Did you know? Our Plan Member Services website is compliant with internationally-recognized web accessibility guidelines, making it accessible to people with disabilities.