Web enhancements

May 2007

Website enhancements provide speedy access to drug-related information and coverage

We’re very pleased to be launching a new industry-leading feature to our Plan Member Services website. Drug-Related Information will help make your members’ online experience richer and more responsive by providing a direct link from Drug Look Up to reliable, doctor-approved drug-related information.* It will be available through Benefits Explorer, our online coverage information tool, starting May 7, 2007.

How does Drug-Related Information work?
When your plan members want to check whether a drug is covered under the plan, they can search for it by name or drug identification number (DIN) through Drug Look Up, which displays all matching drugs. From the results page, members can link to information about the drugs queried and the conditions they treat. 

Pay-Direct Drug (PDD) plans

  • Plan members indicate whether they are querying coverage for themselves or a dependent, then search by drug name or DIN.
  • Drug Look Up produces a list of all matching drugs and indicates the percentage covered for each. Where a generic alternative is available, the search result indicates a generic will be covered.
  • The Drug-Related Information feature links members directly to additional information.

Reimbursement plans

  • Plan members search by drug name or DIN—results include the plan member and dependents automatically.
  • Drug Look Up produces a list of all matching drugs and shows coverage eligibility as “Yes” or “No” for each drug listed. Where a generic alternative is available, the search result indicates that a generic will be covered.
  • The Drug-Related Information feature links members directly to additional information.

Communicating with plan members
We’ve attached a communication that you may choose to share with your plan members. It includes details for both pay-direct and reimbursement drug plans; please feel free to delete or revise any information to reflect your plan’s design.

Questions
If you have any questions about this great new feature or about the Health & Wellness Companion, don’t hesitate to contact your client service administrator at 1-877-786-7227.

*The Drug-Related Information feature pulls together a custom display page based on information from the Health & Wellness Companion. If you do not have the Health & Wellness Companion enabled, links to Drug-Related Information will not be available.