Our Plan Member Services sign-in page is getting a makeover

PDF version

What’s changing? Same site. New name.

The sign-in page for the member secure site will have a new name – my Sun Life. It will also have a new URL:. www.sunlife.ca/member will become www.mysunlife.ca.

Note: The URL for the Plan Advisor Services sign-in page (www.sunlife.ca/planadvisor) will not change. If your clients have customized sign-in pages they won’t be impacted.

New look. New design.

We want to ensure we have a consistent look and feel across our websites, so we’ve changed the design of the page to match the main sign-in page for www.sunlife.ca.

More info. More value.

We’re creating more upfront value for members by adding tools, newsletters and links to commonly requested information right on the sign in page. This will help:

  • Educate members about their plan(s),
  • Introduce our secure site and promote the amazing online features available to them, and
  • Make members aware of tips and tools that will help them better understand their benefits plan.

Communicating with your clients and their members

We sent your clients a similar Focus Update and we created this communication for members, to let them know about the upcoming changes to the sign-in page. We’ve also put an ad on the main sunlife.ca page and a message on the secure member site to keep members informed. 

Note: please do not share this message with members with customized sign-in pages as the changes do not impact them.

Questions?

Please contact your Sun Life Financial group benefits representative.